Return & Refund

Return and Refund Policy

Thank you for choosing our products! We hope you are satisfied with your purchase. If you need to return an item or request a refund for any reason, please read the following policy carefully.

1. Return Conditions

• Return Period: You may request a return within 14 days of receiving your item.
• Product Condition: The returned item must be unused, in its original packaging, and include all accessories and manuals.
• Damaged or Defective Items: If the item is damaged during shipping or has defects, please contact us within 24 hours of receipt so we can address the issue promptly.

2. How to Request a Return

To request a return, please follow these steps:

1. Contact Customer Service: Reach out to our customer service team via email or phone, providing your order number and the reason for the return.
2. Obtain Return Authorization: Our customer service will provide you with a return authorization and inform you of the specific return process.
3. Return the Item: Follow the instructions provided to return the item and ensure you use a traceable shipping service.

3. Refund Process

• Once we receive your returned item and confirm it meets the return conditions, you will receive a refund within 5-7 business days.
• The refund will be processed to the account used for payment, and the time it takes to reflect in your account may vary depending on the payment method.

4. Shipping Fees

• Original shipping fees are non-refundable unless the item is defective or incorrect.
• Return shipping costs are to be borne by the customer unless the return is due to our error.

5. Special Cases

• Certain items (such as personalized products or opened hygiene products) may not be eligible for return. Please consult our customer service for specific information before making a purchase.

6. Contact Us

If you have any questions about the return and refund policy or need assistance, please feel free to contact us:

• Email: support@tingbamall.shop

We appreciate your support and look forward to providing you with quality service!